Terms & Conditions
Seaview Holidays Limited
TERMS AND CONDITIONS
The Hirer shall pay a non-refundable deposit payment of 30% of the value of your booking at the time of booking. The balance is payable Ten weeks before the Commencement Date. Payment must be made in cleared funds. Cheques should be made in favour of Seaview Holidays Limited and should allow five days for clearance.
If the booking is cancelled more than 3 months prior to the start date of the holiday, the non-refundable deposit will be forfeited, but there will be no further liability for the remainder of the rental. Please see our in-depth Terms & Conditions below for more details.
These terms and conditions apply to any booking made through Seaview Holidays Ltd and are liable to change without prior notice. Please read them carefully before making a booking:
In these terms, the following definitions shall apply:
“Agent” means Seaview Holidays Limited whose place of business is at Salterns Road, Seaview, Isle of Wight, PO34 5AQ;
“Booking Form” means the form issued to the Hirer by the Agent setting out some of the terms of the Contract;
“Commencement Date” is the start date of the Hire Period;
“Contract” means a contract between the Hirer and the Owner for the hire of the Property for the Hire Period;
“Departure Date” is the last day of the Hire Period;
“Hirer” means the person who signs the Booking Form;
“Occupants” means the Hirer and the other persons named on the Booking Form;
“Owner” means the owner of the Property details of whom shall be set out in the confirmation of booking;
“Fee” means the hire fees payable as set out on the Booking Form;
“Property” means the property which the Hirer has agreed to hire as set out on the Booking Form;
“Hire Period” means the period during which the Hirer agrees to hire the Property as set out on the Booking Form.
2.1 A Contract will exist between the Hirer and the Owner once the Agent has received the booking and sent the Hirer a written confirmation of that booking. The confirmation may be by post or by email.
2.2 These terms and the information on the Booking Form shall apply to any booking made through the Agent. If there is any conflict between these terms and the Booking Form, the terms on the Booking Form shall apply.
2.3 Seaview Holidays Limited is an agent for the Owner and any queries regarding any booking should be made to the Agent.
3.1 The holiday will start at 16:00 hours on the Commencement Date and the Occupants must have vacated the Property with all their effects by 10:00 hours on the Departure Date. Occupants who are late vacating the property on the Departure Date, may be subject to a surcharge (see note 7.2).
3.2 The Hirer is responsible for the booking. The Hirer warrants that they are over 18 years of age.
3.3 All Properties are for couples, families and their guests only. Young people cannot be accepted unless accompanied by their parents.
3.4 The Agent reserves the right to refuse any reservation at its own discretion.
3.5 The Owner regrets that pets are only allowed in specific pet-friendly accommodation as specified by the owner.
3.6 Use of the Property is for the purpose of a holiday by the Occupants only during the Hire Period and not for any other purpose or longer period.
3.7 No Property shall be occupied by any person suffering from, or who has recently been in contact with someone suffering from, an infectious disease.
3.8 Due to insurance and health and safety restrictions cottages must not exceed the advertised occupancy levels. The Owner and Agent reserves the right to terminate the booking as per clause 13.2.
3.9 Your booking is for a class of property and does not guarantee a specific property. If you have indicated a preference for a particular cottage during the booking procedure, we will use our reasonable efforts to honour this preference. However, we do reserve the right to allocate properties on arrival.
4 Availability and Facilities Accommodation
It is possible that is some circumstances accommodation or a facility may have to be temporarily withdrawn or amended, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes, where made prior to booking and will use reasonable endeavours to advise guests already booked of any changes made thereafter.
Hot tubs are not available in your cottage and are not included in the cost of your holiday.
Wi-Fi is available in the properties and is a payable service. Free Wi-Fi can be obtained from Café Blue.
Please note that special offers and discounts may not be used in conjunction with other offers, one offer to one booking
4.1 Highchairs and travel cots are available for hire at £14.00 per unit and can be requested upon check-in.
We can accommodate two dogs per selected property at Seaview Holidays at an extra charge as specified.
Note that local by-laws do not allow dogs on some local beaches from May to September.
5.1 All dogs must wear a collar and identity tag and be kept on a lead under the control of a responsible adult at all times, and must not be left in the property unattended.
5.2 Dog owners are responsible for clearing up after their dogs and disposing of dog waste. The nearest disposal bin is located at the site entrance outside Cooks Cottage, there is a second bin located at end of site.
5.3 We reserve the right to require the owner of any dog to remove it from the property if we consider it a nuisance or to be interfering with the general comfort of our guests in any way.
5.4 Certain breeds of dogs are not allowed, in order to maintain the safety and well being of all our guests. These include, but are not restricted to, Pitbull Terrier, Dogo Argentino, Fila Brasiliero and Japenese Tosa and other dogs as described on the Dangerous Dogs Act. Dogs that are also legally required to be muzzled are not allowed.
6 Ferry Bookings
Ferry crossings are not included in the rental price, however we can arrange competitively priced crossings on your behalf. Where ferries are booked through Seaview Holidays, a non-refundable booking fee of £30.00 is charged.
Please remember that if you are visiting the Island in peak season or when a festival is due to take place, you will need to book your ferry well in advance as these are sold out very quickly.
Any amendments to ferry tickets must be made by Seaview Holidays and will incur a £15.00 admin fee.
Any special offers relating to free ferry crossings - Tickets are restricted to one per holiday booking, standard car rates only.
7. Fines - Damages or Break of Contract
7.1 Smoking - In the event we discover smoking has taken place inside the Property during the Hire Period, the Agent reserves the right to charge a £200 fee from the Hirers credit/debit card.
7.2 Seaview Holidays reserves the right to charge the sum of £50 for Occupants who vacate the property late (on the Departure date) between 10:00-11:00, after 11:00 hours Seaview Holidays reserves the right to charge every hour at £100 thereafter, until the occupant vacates the property.
7.3 The Hirer will forfeit any booked accommodation should the Hirer fail to pay the Agent the full balance 10 weeks prior to arrival. Seaview Holidays reserves the right to withhold and maintain any previous payments made by the Hirer should the full balance not be paid 10 weeks prior to arrival.
The Agent will issue the Hirer one set of keys to the Property on the Commencement Date and the Hirer must return them to the Agent on the Departure Date. If the Hirer loses a key, the Agent will replace it, and the Hirer shall pay £30 to have a replacement cut.
9 Hirer’s Obligations
During the Holiday Period the Hirer must:
9.1 Allow the Owner or the Agent to enter the Property to inspect the state of it, at all reasonable times upon reasonable notice, or in the event of emergency at any time without notice, causing as little inconvenience to the Hirer as reasonably practicable and making good any damage caused to the Property and any of the Hirer s property.
9.2 Keep the Property, the furnishings and contents clean, and in good condition. Notify any damage or breakages to the Agent as soon as possible and be responsible for the cost of any damage or breakages occasioned during the Hire Period. The Hirer is not permitted to perform any maintenance work on the property, any attempts to carry out any maintenance or remedial work will be considered as damage to the property.
9.3 Not cause damage to the walls, doors or windows of the Property.
9.4 Not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or the Agent or to any other occupier of adjoining or neighbouring premises.
9.5 Not do or permit any act that would make any insurance policy on the Property void or voidable or increase the premium.
9.6 Comply with any regulations reasonably made from time to time in respect of the Property and notified to the Hirer from time to time before or during the Hire Period and ensure that they are observed by all members of the Hirer's family or group.
10 Code of Conduct - Outdoor Areas
10.1 Frisbee throwing, ball games, cycling, scooter riding, skate boarding and roller-blading are not permitted in the central communal areas in front of the Properties or on the decking at the rear of the Properties.
10.2 The Hirer is not permitted to hang-out items such as towels/clothing on the decking's balustrades/balconies.
10.3 You, your family, friends and relatives or anyone staying with or visiting you (including children) must not do any of the following:
Anything which interferes with the peace, comfort or convenience of other people staying in the area; Harass, threaten to harass, or use/threaten violence towards anyone in the locality of your cottage, our staff, agents or contractors; The Hirer reserves the right to take legal action to evict you if you behave anti-socially.
11.1 Additional electrical apparatus may not be connected to the electrical system and the existing apparatus may only be used at the density of one item to each outlet plug. The Hirer shall not extend the electric wiring or cause overloading to the electrical system.
11.112 The Hirer shall not use disposable BBQs on the decking area or wooden tables, this is forbidden.
11.2 The Owner confirms that the furniture and furnishings comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 as amended.
11.3 The Owner confirms that the electrical appliances and equipment provided by the Owner are safe and will not cause danger and that all electrical appliances and equipment manufactured after 19 January 1997 are marked with the appropriate CE symbol.
11.4 The Owner confirms that he has complied with the Gas Safety (Installation and Use) Regulations 1998 and a safety certificate is available for inspection by the Licensee.
11.5 The releasing of fireworks, firecrackers and other such explosives on site is strictly prohibited the Agent and Owner reserve the right to terminate the booking as per clause 13.2.
12 Changes to Bookings
Subject to clause 13 below, any agreed changes to bookings will be charged at £40 to cover administration costs.
13 Early Termination
13.1 Should the Property become uninhabitable during the Hire Period through no fault of the Occupants, the Owner reserves the right to offer comparable or higher standard accommodation or return to the Hirer the appropriate proportion of the Fee attributable to the unexpired remainder of the Hire Period.
13.2 The Owner may terminate the Contract in the event that the Hirer or any other occupant of the Property during the Hire Period is in material breach of the terms of this Contract. In the event of such termination the Hirer shall not be entitled to any refund and neither the Owner nor the Agent shall be liable for any loss or damage suffered by the Occupants as a result of such early termination. In any other event, the Owner reserves the right to cancel a reservation at any time, in which case the Hirer will be entitled to a full refund of any monies already paid.
14 Cancellations and Insurance
14.1 If, after you have booked and paid for your holiday, you find that you are unable to take it for one of the following reasons:
death, injury, illness or compulsory quarantine of you or any member of the party named on the booking, or of any close relative (close relative being spouse/partner, parent, brother, sister or children only);
you or your spouse being summoned for jury service or being required to appear as a witness at a court of law, providing you have had your written request for an alternative date refused;
you or your spouse receiving notice of redundancy within 2 months of the start date of the holiday providing you qualify for statutory payment under current legislation;
accidental damage to your home, within 14 days of arrival date, which renders the home uninhabitable, or police requiring your presence following fire or theft at your home or place of business.
But not including:
partial cancellation or curtailment of the holiday
illness or injury insufficiently serious to prevent travelling, travelling against medical advice or failing to follow proper medical advice;
any recurring, continuing or pre-existing medical condition or injury, including pregnancy when the expected date of birth is within 2 months of arrival;
death, injury or illness arising from winter sports, mountaineering, tours or motor competitions;
epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA;
suicide, attempted suicide, insanity, drug addiction or alcoholism;
divorce, separation or personal relationship breakdown;
failure or strike of public or private transport services;
Holiday lets that are longer than 4 weeks;
adverse weather conditions;
we will normally, but at our absolute discretion, refund the cottage holiday rental already paid, less a £50* administration charge.
*Credit card surcharges previously incurred together with any ferry booking fees or cancellation charges imposed by Wightlink or Red Funnel are not covered and will not be refunded.
The decision of Seaview Holidays Ltd will be final in all cases.
In all other cases, if the booking is cancelled more than 3 months prior to the start date of the holiday, the non-refundable deposit will be forfeited but there will be no further liability for the remainder of the rental.
If the cancellation falls within 3 months of the start date of the holiday, then you are liable to pay the balance of the full rental. We will, on receipt of written confirmation, immediately endeavour to re-let the property and, if successful, would normally consider a goodwill refund of the balance of the rental (the deposit paid being non-refundable) less an administrative charge of £40.
14.2 No refund will be made for absence or early departure.
14.3 The Hirer is strongly recommended to take out holiday and cancelled booking insurance to safeguard your holiday.
14.4. Bookings made using our flexible rate only are subject to a full refund for the entire holiday sum, inclusive of deposit sum if a cancellation request is received via email strictly outside of the 5 days prior to arrival period.
14.4.1. Seaview Holidays Limited standard payment policy still applies to our flexible booking policy. Please see our payment policy for information.
14.4.2. Refunds take 3-10 working days to be processed and are refunded onto the card of the original transaction.
14.4.3. Cancellation requests made within the 5-day booking window are subject to clause 14.1 and considered non-refundable.
14.4.5. All clauses of our terms and conditions with the exclusion of standard cancellation terms still apply to flexible booking policies.
15.1 All cars must only be parked in the car parks, allocated parking or adjacent land as indicated. Neither the Owner nor the Agent shall be liable for any loss or damage suffered or caused to any vehicle which is not due to the negligence of the Owner or the Agent.
15.2 Motorised scooters and motor cycles are only permitted at the discretion of the Owner. Engines of motorised scooters and motor cycles must be turned off prior to entering the Seaview Holidays site.
15.3 Cars are permitted into the ‘Traffic Free’ areas at Salterns Village only on the Commencement Date and the Departure Date.
15.4 Cars must be kept in our communal car park at all times. Exceptions are made for guests who are blue badge holders and therefore may park onsite, providing the strict 5mph speed limit is adhered to at all times. Guests with blue badges must display their blue badge at all times when parking on Salterns Village. Any vehicle exceeding the standard dimensions ( Length up to: 5.5m, Height up to 2.0m) may only travel in ‘Traffic Free ‘areas at the discretion of Seaview Holidays. Vehicles over 3 tons are not permitted in our ‘Traffic Free’ areas at any time due to Health & Safety Risk.
15.5 All vehicles must adhere to the strict speed limit of 5 mph and vehicle prohibited areas on site. We reserve the right to withdraw authorisation for Hirers vehicles to remain on site if these terms are not adhered to at all times.
15.6 Due to our location beside a nature reserve, any vehicle movement between the hours of 11pm-6am is strictly prohibited (with the exception of blue badge holders and emergency vehicles) for the safety and comfort of fellow holiday-makers and property owners.
Bookings made involving the booking of, or travel on the services of Wightlink Limited or Red Funnel are subject to the terms and conditions of the carriers.
17 Limitation of Liability
17.1 Neither the Owner nor the Agent shall be responsible for any losses that the Hirer or any other occupant suffers as a result of the Owner or the Hirer s breach of the Contract except for those losses which could be reasonably foreseen would result from such failure to comply. In particular, neither the Owner or the Agent shall be liable for any loss of income or revenue, loss of business, loss of anticipated savings or loss of data.
17.2 Clause 17.1 shall not prevent or limit liability for
17.2.1 Death or personal injury caused by the Owner or the Agent s negligence;
17.2.2 foreseeable loss of or damage to the Hirer s physical property;
17.2.3 fraud or fraudulent misrepresentation;
17.2.4 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
17.2.5 losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
17.2.6 any other matter for which it would be unlawful to exclude or limit liability.
Any notice to be served on the Owner or the Agent under the Contract may be given during the Holiday Period by delivery through the letter box or putting under the front door of Saltern s Main Office, Salterns Road, Seaview, Isle of Wight, PO34 5AQ and shall be deemed to be received upon the expiration of twenty four hours after service.
19.1 All reasonable complaints regarding the Property, its contents or the service received must be notified to Seaview Holidays immediately so that an investigation can be carried out and any necessary action taken.
19.2 In no circumstances will Seaview Holidays be liable for any claim for compensation, restitution or remedy from the Guest or any third party if:
(a) the Guest did not advise Seaview Holidays in full of the matter that relates to the claim as soon as it arose; or
(b) the Guest denied Seaview Holidays the opportunity to remedy any situation; or
(c) when a matter or complaint or claim is raised after the Letting has ended.
19.3 In the event you will be seeking claim for compensation, restitution or remedy from Seaview Holidays you must;
(a)You must firstly contact your booking provider, in the instance you have not booked directly with Seaview Holidays.
(b)Any complaint seeking claim for compensation, restitution or remedy from Seaview Holidays must be made in writing.
You will receive a written outcome within 14 days of the written complaint, unless the guest has booked via a 3rd party agent. In the event the guest has made a reservation with a 3rd party agent, the will receive a written outcome within 14 days after the 3rd party agent has made contact regarding the case with Seaview Holidays